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Next steps: Microsoft Dynamics CRM: Customer Service
Next steps: Microsoft Dynamics CRM: Customer Service

The author recommends these additional courses: if you're new to customer service, Customer Service Fundamentals; for call centers: Customer Service Over the Phone; for customer service and social media: How to Serve Customers Using Social Media and Managing Customer Comments. For more info on the Dynamics CRM web app: Microsoft Dynamics CRM Essential Training.

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