Lynda.com is now LinkedIn Learning!

To access Lynda.com courses again, please join LinkedIn Learning

All the same Lynda.com content you know and love

Plus personalized recommendations and LinkedIn Career access   

All for the same price as Lynda! Get a 1-month free trial today.

Try LinkedIn Learning for free
Questions? Visit our help center.
Skip navigation
Next steps: Microsoft Dynamics CRM: Customer Service
Next steps: Microsoft Dynamics CRM: Customer Service

The author recommends these additional courses: if you're new to customer service, Customer Service Fundamentals; for call centers: Customer Service Over the Phone; for customer service and social media: How to Serve Customers Using Social Media and Managing Customer Comments. For more info on the Dynamics CRM web app: Microsoft Dynamics CRM Essential Training.

Resume Transcript Auto-Scroll
Skill Level Beginner
2h 18m
Duration
41,018
Views
Show More Show Less

Continue Assessment

You started this assessment previously and didn't complete it. You can pick up where you left off, or start over.

Start My Free Month

Start your free month on LinkedIn Learning, which now features 100% of Lynda.com courses. Develop in-demand skills with access to thousands of expert-led courses on business, tech and creative topics.

Start My Free Month

You are now leaving Lynda.com and will be automatically redirected to LinkedIn Learning to start your free trial.