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Manage the case record

Manage the case record: Microsoft Dynamics CRM: Customer Service
Manage the case record: Microsoft Dynamics CRM: Customer Service

Not all cases follow the Microsoft Dynamics CRM service process smoothly to resolution. This movie demonstrates the roads less traveled, including routing, deleting, canceling, and assigning cases.

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Skill Level Beginner
2h 18m
Duration
30,598
Views
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