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Knowledge management, online only

Knowledge management, online only: Microsoft Dynamics CRM: Customer Service
Knowledge management, online only: Microsoft Dynamics CRM: Customer Service

The Dynamics CRM knowledge management system enables customer service reps, service managers, and other designated users to create articles for the knowledge base. Articles are created, reviewed, revised if needed, and published. The system includes a rich text editor to author documents.

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Skill Level Beginner
2h 18m
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