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Find cases: Microsoft Dynamics CRM Essential Training
Find cases: Microsoft Dynamics CRM Essential Training

To find cases, open the main menu, click the Service tile and choose Cases. The default view is the My Open Cases view. Click the Priority heading to view the cases by priority; effort should focus on the High priority cases. Click on any case topic to open and review the case. To switch views click the down arrow on the view title and choose another view.

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Skill Level Beginner
3h 2m
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