From the course: Microsoft Dynamics CRM: Customer Service
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Dynamics CRM for customer service - Dynamics CRM Tutorial
From the course: Microsoft Dynamics CRM: Customer Service
Dynamics CRM for customer service
- [Instructor] Microsoft Dynamics CRM, like the other members of the Microsoft Dynamics family, are built to be used with other Microsoft Enterprise Solutions, like SharePoint, and Yammer, Office 365, Outlook, applications like Word and Excel, and storage solutions like OneDrive. Microsoft Dynamics CRM is customer relationship management software, that is focused primarily on the work that's done by sales teams, marketing departments, and customer service representatives. Dynamics CRM is a web-based client-server application, much like Microsoft SharePoint. You can use Dynamics CRM in a browser, as you'll see in this course, or, you can use an add-in called Dynamics CRM for Outlook, and do much of the work that you would do in Dynamics CRM directly in Outlook. And while Dynamics Mobile solutions are beyond the scope of this course, Dynamics CRM apps are available for Apple, Android and Windows mobile devices. Microsoft sells two different flavors of Microsoft Dynamics CRM, an on…
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