From the course: Microsoft Dynamics CRM: Customer Service

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Display a dashboard

Display a dashboard - Dynamics CRM Tutorial

From the course: Microsoft Dynamics CRM: Customer Service

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Display a dashboard

- [Teacher] The Microsoft Dynamics CRM interactive service hub has amazing dashboards. It's a brand new design, and these interactive dashboards come in two major flavors. The first flavor are called multistream dashboards, and the default dashboard is a multistream dashboard. We have multiple streams side by side presented vertically on the screen, but each stream represents information about one record type or one entity. Information about cases, for example. And these are optimized for customer service representatives who are managing multiple cases all at the same time, so the kind of experience that we've been really working with so far, where we have eight, 10, 30 cases at a time, perhaps even more, and we need to be able to see them in context and in relationship to each other. Single-stream dashboards, on the other hand, are one stream based on a specific view or a specific queue with tiles on the side to provide more specific information. And single-stream dashboards are…

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