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Create a knowledge article from scratch

Create a knowledge article from scratch: Microsoft Dynamics CRM: Customer Service
Create a knowledge article from scratch: Microsoft Dynamics CRM: Customer Service

Click New and choose Knowledge Article to create an article from scratch. Enter required information, then switch to the content text box to enter and format article content. Content can include images and video as well as formatted text.

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Skill Level Beginner
2h 18m
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