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Cases: The basics: Microsoft Dynamics CRM: Customer Service
Cases: The basics: Microsoft Dynamics CRM: Customer Service

Cases, known in some organizations as tickets, requests, or incidents, are customer-raised issues or questions that require resolution. Cases can be raised in many ways, by phone, email, online. A case includes the request, as well as information about the customer, level of service, and time allowed to resolve the case.

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Skill Level Beginner
2h 18m
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