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Apply a quick action: Microsoft Dynamics CRM: Customer Service
Apply a quick action: Microsoft Dynamics CRM: Customer Service

You don't need to leave the Dynamics CRM interactive dashboard to take action on items in a stream. Click the check box to select an item, and a list of quick actions is displayed at the top of the item. With cases, for example, you can assign, cancel, queue, delete, or resolve a case from the dashboard.

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Skill Level Beginner
2h 18m
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