is now LinkedIn Learning!

To access courses again, please join LinkedIn Learning

All the same content you know and love

Plus, personalized course recommendations tailored just for you

All the same access to your Lynda learning history and certifications

Try LinkedIn Learning for free
Questions? Visit our help center.
Skip navigation
Apply a quick action: Microsoft Dynamics CRM: Customer Service
Apply a quick action: Microsoft Dynamics CRM: Customer Service

You don't need to leave the Dynamics CRM interactive dashboard to take action on items in a stream. Click the check box to select an item, and a list of quick actions is displayed at the top of the item. With cases, for example, you can assign, cancel, queue, delete, or resolve a case from the dashboard.

Resume Transcript Auto-Scroll
Skill Level Beginner
2h 18m
Show More Show Less

Continue Assessment

You started this assessment previously and didn't complete it. You can pick up where you left off, or start over.

Start My Free Month

Watch this course on LinkedIn Learning, which now features 100% of courses. Develop in-demand skills with access to thousands of expert-led courses on business, tech and creative topics.

Start My Free Month

You are now leaving and will be automatically redirected to LinkedIn Learning to access your learning content.