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Add a case to a queue

Add a case to a queue: Microsoft Dynamics CRM: Customer Service
Add a case to a queue: Microsoft Dynamics CRM: Customer Service

Queues can be used as both holding areas and staging areas for work, including cases and individual activities. With a case open, choose Add to Queue from the menu to locate a queue and place the case there. To move an activity such as a task to a queue, find the task in the timeline, click the menu (...) and choose Add to Queue.

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Skill Level Beginner
2h 18m
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