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Activities and queues: The basics

Activities and queues: The basics: Microsoft Dynamics CRM: Customer Service
Activities and queues: The basics: Microsoft Dynamics CRM: Customer Service

Use activities to track all your communications with customers (and other accounts): phone calls, email messages, appointments, faxes, service requests. Create tasks for specific customers, or general tasks. Activities specific to a record are displayed in your Activities feed. Click the down arrow on the Activities view name to choose other views to display closed (completed) activities. Queues are holding areas for items, including activities and cases. Queues are automatically created for users and teams; additional queues can be created.

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