About the Author
Dian Taylor is a Microsoft Business Applications MVP and Dynamics 365 Presales Engineer (Director) at RSM.
She is a seasoned presales and implementation consultant specializing in Microsoft Dynamics 365 (CRM) since 2011. Dian has been involved in solution designing, implementing, configuring, and customizing several complex scenarios in various industry sectors. She has the unique ability to clarify CRM strategies and objectives: modeling and optimizing business processes, defining user requirements, and designing fit for purpose and cost-effective CRM solutions. Dian also works with Power Platform components like Power Automate, Power Virtual Agent, and more. Find out more at her website, https://D365Goddess.com.