From the course: DevOps Foundations: Incident Management
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The incident command system
From the course: DevOps Foundations: Incident Management
The incident command system
- [Instructor] How do we handle incidents? They're high-stress. Multiple things may be going wrong. Various people from different teams may be needed to resolve the problem. How can you bring order from the chaos? As a tech professional, I've worked incidents pretty much my entire career. But in 2008, at the Velocity Conference, I saw a great presentation by Brent Chapman called "Incident Command for IT: "What We Can Learn from the Fire Department." Brent went on to found the incident management program in the SRE organization at Google. We explained that real-world incident responders face the same problems, with even higher stakes, and that they had to come up with a way to effectively coordinate response, the Incident Command System. The ICS was created in 1968 to help multi-agency response to massive wildfires in California and quickly became the model for incident response in the US and abroad. In 2003, it was converted into the National Incident Management System. There are a…
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