From the course: Tech Career Skills: Effective Technical Communication
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When something goes wrong
From the course: Tech Career Skills: Effective Technical Communication
When something goes wrong
- Despite our best efforts, projects fail and mistakes happen. The way you communicate during these failures can either bring your team closer together or push it farther apart. Frank's team has just launched the user reports feature, but unfortunately, things didn't go as planned. Let's see how they handle the fallout. - The roll-out of the new user reports was a complete failure. Not only was the data incorrect in the user reports, but the client reports were also affected. I have been handling complaints all day long. What happened here? - Well Karen was on call. I don't know why it took her an entire day to roll back the changes. - (scoffs) I was on call, but I didn't know there was an issue until Maya from the help desk called me. I couldn't find any written instructions to roll back the feature so I had to wait on Ahmed to get back to me before I could work on anything. - Yeah, well Josh forgot to add the feature flag and I had to go through all of the code and manually comment…
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