From the course: DevOps Foundations: Effective Postmortems
What to expect from this course
From the course: DevOps Foundations: Effective Postmortems
What to expect from this course
- Welcome, incident detectives. This course is designed to teach you about conducting incident investigations the DevOps way. To get the most out of this course, you may want to watch the course, DevOps Foundations, here in the library. There, James Wickett and I discuss the foundations of DevOps and its three major practice areas: infrastructure automation, continuous delivery, and reliability engineering. Our follow-up course, DevOps Foundation: Site Reliability Engineering, talks about the operational part of DevOps, from releases to incidents to performance engineering. We go into postmortems briefly there, but here, we'll lay out in-depth what goes into a successful postmortem and how we can best use them to improve our organizations. If you're looking to understand how to handle responding to incidents while they're actually happening, you should definitely watch DevOps Foundations: Incident Management, where I discuss working incidents in-depth. But by the time a first-responder is working on an incident, things have already gone wrong, and that's where we come in. If you haven't watched any of those courses, that's fine. Maybe you learned all you need to know on the street. None of those other courses are required to benefit from this one. At my place of work, we run postmortems all the time, because everyone from customer support to engineers to product marketing folks can be part of a problem and more importantly, be part of the solution by making our systems more resilient. My goal is that whatever role you fill in your organization, whether you're super skilled in DevOps or not technical at all, this course can help you understand how to understand the way in which issues arise in complex systems. There's also some additional information and links you might find helpful in a handout, available on the course page. What? Paperwork doesn't sound fun? It's part of the job. Let's get started and learn about incident postmortems.
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