The next step is to understand how the different classes of technology can fit together cohesively. Ian uses Legos to illustrate the analogy between generic bricks and the most widely applicable forms of business software, like RPA, ERPs, CRMs, macros, and more.
- Leading the charge for digital transformation in your business doesn't necessarily mean you have to be a technical expert on the landscape we just discussed. However, it does require that you understand enough about technology to know how they might fit in to your overall strategy. Ultimately, think of digital operation strategy like building a solution with technological building blocks. I'll explain this with everyone's favorite analogy, the Lego. As you well know, Lego's are generic building tools that you can create a bunch of things out of.
They're modular with squares, rectangles and flat pieces. You can use them to create houses and cars or even robots. These Lego bricks are the broadly applicable parts that you can use in almost any situation. In this analogy, consider these Lego bricks to be along the same lines as applications like as ERP, CRNs, RPA, macros, webforms. These tools can often be applied almost anywhere in an enterprise regardless of functional area or industry vertical.
But the end result is always dependent on strategy, creativity, design, and coordination. Mess these up and you might just end up with something that doesn't meet your requirements. Or worse yet, falls into pieces. For instance, if you want to create an end-to-end digital process journey for employee onboarding, I may use the webform Lego to receive applicant information. The scheduling app Lego for interview scheduling.
The workday Lego for when you enter the employees basic information. And the RPA Lego to integrate. There we go. Between the HR system and other applications like payroll, user management, time and expense and dozens more. Each of the Lego's referenced were configurable apps that handle a particular function.
Be it document receipt, employee record creation, payroll, et cetera. They take time to configure to a specific businesses needs but they're, to various degrees, out of the box.
- Understanding the digital operations landscape
- Where digital ops fits in your business
- Digital ops front-office and back-office use cases
- Drafting a strong, top-down mandate
- Investing reasonably in digital transformation
- Managing expectations for AI projects