From the course: DevOps Foundations: Incident Management
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Incident toolchain example
From the course: DevOps Foundations: Incident Management
Incident toolchain example
- [Instructor] Let's talk more about tools, specifically tools used to resolve an incident. Of course all your monitoring tools help diagnose, as well as detect. Especially those parts of the tools with more depth and higher resolution. Incidents are dangerous, but the actions being taken to try to fix them can be just as dangerous. You want manual intervention kept to a minimum. One book automation tools, such as Ansible and Rundeck allow common responses to be created as tested code, and for incident responders to execute them in a controlled, and easily audited manner. And don't forget your build system, especially if you have a CICD pipeline where you can get fixes out fast, or at least an emergency hot fix procedure. Your ability to build and test a fix to your software is an integral part of being able to resolve many incidents. Rules about release branching, or keeping the build green are ways that your build participates in incident response. Along those same lines, whatever…
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