From the course: DevOps Foundations: Effective Postmortems

Unlock the full course today

Join today to access over 22,600 courses taught by industry experts or purchase this course individually.

Facilitating the postmortem meeting

Facilitating the postmortem meeting

From the course: DevOps Foundations: Effective Postmortems

Start my 1-month free trial

Facilitating the postmortem meeting

“

- By now, your investigation team should've worked together to add the incident write-up into the postmortem document. The timeline for sure, and brainstorming on contributing factors and corrective actions. But in the end, there's no substitute for getting everyone together and talking it out. Who should schedule and facilitate the postmortem meeting? Some organizations like to have a designated facilitator. I think it makes the team stronger for everyone to develop that skill, so I like the incident commander to be the one responsible, with more experienced facilitators mentoring and supporting them as necessary. The technical team at Etsy has written an excellent publicly-available debriefing facilitation guide you can use as inspiration. It has a lot of in-depth techniques to use as a facilitator. Having the postmortem meeting is important for several reasons. It elicits information and ideas from those who've been…

Contents