From the course: Site Reliability Engineering: Service-Level Agreements and Objectives
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Drafting an error budget policy
From the course: Site Reliability Engineering: Service-Level Agreements and Objectives
Drafting an error budget policy
- [Instructor] Once an error budget is agreed to, enforcing the error budget means ensuring that people do something to restore stability to a system once the budget is depleted. This means creating a policy to codify what you will do when your service runs out of budget. This policy should cover specific concrete actions that stakeholders will take once a service has consumed the entirety of its error budget for a given time window. When crafting an error budget policy, include the following information. Like with an SLO document, include the policy's authors, reviewers, and approvers, in addition to the approval and review dates of the error budget, as well as a description of the service under budget. It may also be useful to provide a brief explanation of error budgets if your stakeholders are unfamiliar with the concept. Make sure the error budget policy document focuses on outlining what actions should be taken…
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