From the course: Site Reliability Engineering: Service-Level Agreements and Objectives
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Documenting SLOs
From the course: Site Reliability Engineering: Service-Level Agreements and Objectives
Documenting SLOs
- [Instructor] Service level objectives that are defined and have received stakeholder buy in should be properly documented in a centralized easy to update space where other teams and stakeholders can review them. In the documentation, include the following information. The document's authors, the people who reviewed the document and it's SLOs for technical accuracy, the document's approvers responsible for whether or not the SLOs are correct from a business perspective, and the approval and review dates for each SLO. Additionally, it's useful to provide a brief service description as well as the details of the service level objectives, including SLI implementations and each SLOs time window and threshold. Lastly, be sure to explain your reasoning of how SLI and SLO calculations and numbers were reached. You may also want to write down how relevant error budgets are calculated and consumed or link to a document that contains…
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