From the course: Succeeding as a First-Time Tech Manager
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Creating KPIs for the common goal
From the course: Succeeding as a First-Time Tech Manager
Creating KPIs for the common goal
- Key Performance Indicators, or KPIs, are a way to measure how your team is doing against its goal. While the goal is for the entire team, KPIs need to be defined for each team member so that each individual can be held accountable. It also helps build trust on the team since everyone knows how their co-workers are contributing to the team's goal. To create KPIs, start with defining clear objectives, then add a measurement criteria to it, and define the duration of the measurement. Let me take you back to the previous example where the team goal was to acquire 50 reference customers in one year. Now, how do you translate this goal to the KPIs of your team that is comprised of technical product managers, non-technical training and certification managers, and customer reference managers? One of the possible KPIs for the training manager can be to train new customers and it can be defined as: What, to increase the…
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