From the course: DevOps Foundations: Effective Postmortems

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Corrective actions

Corrective actions

From the course: DevOps Foundations: Effective Postmortems

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Corrective actions

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- The goal of a postmortem is to learn and improve. Sometimes that learning reveals action items you can take to improve your system safety, but not always. Some organizations get fixated on how there absolutely must be corrective actions out of a postmortem. That's not the case, and it's succumbing to negativity bias. It's entirely possible that there may not be any effective and cost justified steps to take after a given outage. Here is an example from an incident I had the other day at home where we recently got a bunch of smart speakers. One morning after my son leaves to drive to school, I had an urge to listen to the Blue Oyster Cult song Don't Fear the Reaper so I tell the speakers to play it. It plays for about 10 seconds and cuts out. I keep trying, and it keeps cutting out before the song's done. "Stupid speakers," I think. Well, I get a text from my son once he gets to school. Throughout his drive his phone has been…

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