Maintaining client satisfaction through the end of the project

Contents

• Introduction Introduction

  • Turn a challenging design project into a success

    1m 12s
• 1. Initial Problems 1. Initial Problems

  • Ensuring a great first impression

    2m 56s
  • Preparing for and handling negative feedback

    3m 6s
  • Managing emotions

    2m 38s
  • Preparing yourself with a positive mindset

    2m 37s
• 2. Communicating Effectively with Difficult Clients 2. Communicating Effectively with Difficult Clients

  • Diffusing an angry call or message

    3m
  • Keeping your project on track

    3m 5s
  • The all important all-hands meeting

    2m 45s
• 3. Evaluating Your Team and Yourself 3. Evaluating Your Team and Yourself

  • Using assessments to evaluate your team

    2m 55s
  • Are you the problem?

    2m 23s
  • Is this the right job for you?

    2m 22s
• 4. Tips to Minimizing Issues through the Process 4. Tips to Minimizing Issues through the Process

  • Starting the project off right

    2m 51s
  • Maintaining client satisfaction through the end of the project

    2m 27s
  • Auditing your efforts

    2m 38s
• Conclusion Conclusion

  • Preparing to increase your success

    2m 32s