Join Billy Hollis for an in-depth discussion in this video How to observe users in the wild, part of UX Design for Developers.
- [Instructor] I've been observing users a long, long time.…Here are some of the tips I've learned to do it effectively.…I already touched on one, try to see actual work.…Often, someone will try to force off…a meeting with users instead.…Or worse, give you a binder of requirements…that's supposed to replace user observation.…Requirements are fine and you should read them,…but they are no substitute for observing real users.…Push back on anyone who doesn't want you to observe users,…their motives are sometimes self-interested.…
Occasionally, for logistical or security reasons,…you can't observe directly.…Next best is some sort of remote viewing of their desktop…along with an audio link.…Don't forget to capture things about the environment…in which the user works.…I have some examples of that coming up.…Don't make user observation into a circus.…Two observers works fine,…perhaps three in some environments,…but I've never used more than three…in a typical corporate work environment.…
I suggest you keep your sessions of observations…
- What a well-designed app looks like
- Leveraging cognitive design principles
- Decluttering crowded screens
- Understanding your users' needs
- Recording and analyzing user observations
- Storyboarding your ideas
- Helpful techniques for the design process
- Dealing with conflict in design evaluation
Skill Level Beginner
UX Foundations: Interaction Designwith David Hogue3h 33m Appropriate for all
How this course will work1m 38s
1. Why UX Design Is Important
2. What Makes a Design Good or Bad?
3. Understanding Users and Their Needs
4. Ideation: Finding, Refining, and Culling Design Ideas
5. Helpful Concepts and Techniques for the Design Process
Next steps2m 24s
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