Join Billy Hollis for an in-depth discussion in this video Choosing users to observe, part of UX Design for Developers.
- [Instructor] Once the team has overall context…for the design project by understanding…the business needs and the design priorities,…it's time to get into the details.…To understand what users need and like,…it's necessary to observe them,…and ideally that's in their actual work environment.…Having meetings with users to just talk to them…about their work is almost never as effective…as seeing them do real work.…When you observe users, you need to keep firmly in mind…that you are there to learn and not to teach.…
Don't judge the way they do work.…Just observe it and learn from it.…It's not necessary to understand every detail…of how they do their work.…A lot of it might be changed during design anyway.…Zero in on the things that don't work well…and where the user's pain points are.…For a set of users numbering in the dozens or hundreds,…there will be some natural variation.…Some will be more serious power users.…Some will use the system more rarely.…Ideally, you will want to observe users…across that whole spectrum.…
- What a well-designed app looks like
- Leveraging cognitive design principles
- Decluttering crowded screens
- Understanding your users' needs
- Recording and analyzing user observations
- Storyboarding your ideas
- Helpful techniques for the design process
- Dealing with conflict in design evaluation
Skill Level Beginner
UX Foundations: Interaction Designwith David Hogue3h 33m Intermediate
How this course will work1m 38s
1. Why UX Design Is Important
2. What Makes a Design Good or Bad?
3. Understanding Users and Their Needs
4. Ideation: Finding, Refining, and Culling Design Ideas
5. Helpful Concepts and Techniques for the Design Process
Next steps2m 24s
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