From the course: Running a Design Business: Designer-Client Agreements

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Problems and dispute resolution

Problems and dispute resolution

From the course: Running a Design Business: Designer-Client Agreements

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Problems and dispute resolution

In my design career I've never once gone to court with a client. I believe that's because of the proactive use of Designer-Client Agreements. This practice has prompted the kind of thorough conversations with clients that help avoid trouble completely, so that we can all focus on doing great work, instead of fighting over business details. However, try as you might, there are times when misunderstandings and issues arise. I advise you to deal with little problems, rather than avoid them and have them turn into big problems. Communication is key. Don't shy away from confrontation at the start, only to have to deal with it later in a formal dispute resolution scenario. No designer wants to get tangled up in a legal battle with their client, butsometimes you might need to seek out formal resolution to a serious problem. Of course you'll try talking to and negotiating with the client first. Hopefully that settles things, but if it doesn't work, you have several options for dispute…

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