About the Author
David Pultorak is a 20-year veteran IT professional who has helped many leading companies implement and improve service and systems management processes and tools. He is founder and CEO of Pultorak & Associates, a provider of ITIL® consulting, training, and courseware, and Acceleres, a leading provider of Microsoft System Center Service Manager and Orchestrator consulting, training, and courseware. He has reflected that experience in his content contributions to ITIL® and MOF, as well as in numerous books, articles, and speeches. Prior to his consulting career, David managed support and data center operations at pharmaceutical giant Johnson & Johnson. He has a master's degree from the University of Pennsylvania. A list of some of his publications can be found on Amazon. His specialties include ITIL®, MOF, MSF, ITSM, SCSM, and SCORCH.