About the Author
David Brownlee is the founder and CEO of Pure Customer Service and author of Rock Star Customer Service. He is one of the most watched customer service trainers in history. He has trained over half a million businesses and individuals from around the world in customer service through his online training, live events, and coaching programs.
He has conducted over 2,500 one-on-one coaching sessions and has created a training system to take you from where you are now in your customer service efforts to where you want to be.
For the last 20 years, David has been an entrepreneur obsessed with providing his clients with world-class customer service in various industries. He has spent thousands of hours researching best practices and documenting what works in the companies that are delivering amazing customer experiences.
His past clients include Paramount Pictures, McDonald's, Nike, and others.
When David is not on the road speaking to companies, he is enjoying his time with his wife Luna and his two young children in San Diego, CA.