Join Deloitte Insights for an in-depth discussion in this video The debate over cognitive technologies and work, part of Cognitive Technologies: The Real Opportunities for Business.
- In this section of the course, we're going to talk about the impact of cognitive technologies on work, workers, and organizations. As a leader or worker, you should understand how these technologies may affect your professional future. There's an active debate over how artificial intelligence is going to affect the labor market. One side takes a dark view and forecasts widespread unemployment caused by technology. Researchers at the University of Oxford, for instance, estimated that 47% of U.S. employment is at risk from computerization over the next decade or two.
Gartner Group, an information technology research firm has written that one in three jobs will be taken by software or robots by 2025. Some analysts at Gartner have gone further, speculating that by 2030 90% of jobs as we know them today will be replaced by smart machines. The other side of the debate takes a more positive view. They say cognitive technologies will follow a benign historical pattern of technological change. New technologies increase productivity which increases wealth, drives economic growth, and creates demand for workers with new skills.
People on this side of the debate say machines are not going to substitute for human labor as much as alarmists suggest. They point out that tasks requiring adaptability, common sense, and creativity are going to be beyond the reach of machines for a long time. And where technology doesn't substitute for labor, it complements for labor, meaning it makes workers more productive and raises earnings. A well-known roboticist and entrepreneur put it this way. Shouldn't we get rid of jobs that are dull and mind deadening? In this course, we're not offering a 20-year forecast.
Instead, our focus is understanding how to navigate the near future, which is why in this section of the course, we'll explore the nearer term impact of cognitive technologies on work, workers, and organizations. To help me do this, I'll be joined by Tom Davenport, distinguished professor at Babson College and a senior advisor to Deloitte LLP. We aim to show you that the impact of these technologies on work is more subtle than some would have you believe. If you're looking to apply cognitive technologies in your organization, this part of the course can help you diffuse the knee-jerk reactions about AI you may encounter.
It'll help to prepare you to take part in more sophisticated discussions of the impact of these technologies on people. And it will highlight key issues and choices you'll face as cognitive technologies become a part of how your organization does its work.
- Artificial intelligence explained
- Cognitive technologies explained
- Supervised, unsupervised, and reinforcement learning
- Machine learning models and algorithms
- Language, speech, and visual processing
- Business applications of cognitive tech
- The impact of cognitive technologies at work
- Future of cognitive technologies