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About the Author
Since 2003, Daniel Bloy has worked on industry-leading contact center systems from Aspect, Avaya, and Cisco. He has provided architecture, build, and management services as well as senior leadership on systems serving 10s to 1,000s of users. In 2017 Daniel moved into Amazon Web Services (AWS) and gained many accreditations at the associate and professional levels. He works as an AWS solutions consultant for VoiceFoundry.com, an Amazon Consulting Partner who specializes in Amazon Connect. Daniel is an active blogger and community member on Amazon Connect and contributes to the Amazon Connect forums.