Join Garrick Chow for an in-depth discussion in this video Setting up universal audio, part of Adobe Connect Essential Training (2014).
- Previously we looked at Connect's voiceover IP audio option, which lets the audio for your meeting travel entirely over the internet. But in some cases, or many cases depending on your participants' situations, it might not be possible for all attendees to hear or speak through their computers. They might not have a microphone hooked up, they might be in an open office and not want the audio from the meeting broadcast over their computer speakers. If you anticipate these or other similar scenarios for your meeting, and you have access to a teleconferencing service, you're in luck. Connect has a tool called universal voice, which you can configure and use with your meeting, allowing both the voiceover IP and people on the telephone to attend and participate in the meeting.
I'm starting here on my meeting information page again. I'm going to click edit information, and here under audio conference settings, under the currently selected voiceover IP option, we have two audio conference options. The term audio conference refers to a phone conferencing service. Your business or office may subscribe to such a service. A typical conference call through one of these services usually involves dialing a number, then punching in an access code to gain access to the conference call. What we're going to do here is work under the assumption that you have such a service available and we're going to set up this Connect meeting to automatically dial into the conference call for us.
The two options we have here are either to use a previously set up audio conference, or you can select this third option and manually enter the conference phone number and the moderator and participant codes. Attendees will receive this information in their invitation to the meeting, and they'll have to call in manually on their phones and enter the codes. But in this case, I want to go with the second option, so I'll be able to select it from this menu in the future. I won't have to manually enter the call information every time I set up a meeting. In order to do this, I need to set up an audio profile.
The first step is to scroll back up to the navigation bar at the top of the page, and click my profile. Here I'll click my audio providers. This is where you manage any audio providers you've previously added, and as you can see, I currently have none, so I'll click new provider. On this screen, I'll just fill in the information for my audio conferencing service. I'll start by naming this provider, and next I'll select enable from the status menu, because I want to be able to use this provider. If my provider has a website, I can put it's address here, but that's optional so I'll leave that blank for now.
Next we have the dial in numbers area. This is the number you have to call into to dial into your conferencing service. I'll click add number, for the location I'll type in Carpenteria, which is where I'm currently calling from. If you're conferencing service provides different numbers for different regions, you can add them all here. For number, I'll type in the call in number. Note that it says here that dial in numbers are for display only. The numbers in the dial in steps are dialed to join the audio conference. The dial in steps area is this next area down here. This just means the location and number I just entered up top will show up on screen, but the actual numbers dialed need to be entered down here in the dial in steps area.
These are called dial in steps because it often takes several steps to join a conference call. First you have to dial the main number, then you usually have to listen to a message, and dial in an access code. I'll click add step. The first step is to dial the conference number. I'll leave that action set to conference number. We can label this whatever we want, I'll call this main number, and then we enter the actual number here under the key slash number area. You don't need to include any parentheses or dashes in the phone number. This number I just typed in is identical to the number I added above, but it doesn't have to be.
This is the number that you actually need to dial to enter the conference. That's the first step. Let's know that when Connect dials the number for me, it's next going to have to enter an access code. It does this by reproducing the sounds of a touch tone phone. But I don't want it to play those tones right away, because it most likely will take a second or two for the call to initially go through. I want to make sure Connect pauses to give the call enough time to connect before entering the access code. Again, I'll click add step, and I'll change the action type to delay.
For the label, I'll type pause so I know what this is. As you can see, delays are measured in milliseconds, so I'll create a two-second pause by entering 2,000 as the value. The third step is to have Connect enter the access code. I'll click add step, for the action type I'll select DTMF, which stands for Dual Tone Multi-Frequency, not that you need to know that. But it basically means I want Connect to play some dial tones. I'll just label this code, and then I'll enter the code. Most conference call utilities have a guest or participant code, and a host code.
Since I anticipate that I'll be starting most of the meetings, I'll use the host code, which in most cases is required in order to start the teleconference, whereas people with guest codes sit on hold until the host arrives. Once you have this information added, you can click test dial in steps. Connect will dial up the number, enter the code, and if you entered everything correctly, you should be in a conference. - [Computer] Please enter your conference code now. We're connecting you to your conference. You are the first party.
You are joining the call as the host. You may touch pound zero at any time for conference help. (beep) I'm now in my teleconference, so I know that's working. Just cancel out of here, and close it. If everything is working, don't forget to scroll back up and click save. I kind of wish they put that save button near the bottom where you'll end up, but it's currently up here. If you leave without saving, you'll have to reenter your information, but in most cases, you'll see a warning asking you to save your changes.
That's how to set up an audio provider. If you have multiple services your company uses, you can enter each one of them here. Before we're done, we also need to come up here and click my audio profiles. It seems a little redundant, but now I have to create an audio profile around the provider information I just entered. I'll click new profile, and next I'll select a provider from this menu, which is the one I just created and is the only one I have, and I'll give this profile a name. I'll just call this Garrick's dial in, and I'll click save.
Now I have an audio profile. Now I can go back to my meetings, select my meeting, edit the information, and here under audio conference settings, I can now check include this audio conference with the meeting, and you can see my audio profile is now in this menu. It's the only profile I currently have. If I had more, I could select them from here as well. That's it, I'll click save, and now I'll enter the meeting room, and now I see a message asking if I want to start audio conferencing.
If you know that you'll always want Connect to start calling in right away, you can check don't show this dialog again. In this case, I'll leave that unchecked and I'll click start. Just like that, Connect dials the number, enters my host access code. - [Computer] We're connecting you to your conference. You are the first party. You are joining the call as the host. You may touch pound zero at any time for conference help. (beep) And now the teleconference has started. Now attendees can dial into the number I provided, which will appear in the email invitations to participate.
Voiceover IP also still works, so both types of participants will be able to hear each other and communicate either through their computers or over their phone lines. That's how to set up universal audio in Connect.
- Creating meetings, users, and groups
- Setting up audio
- Passcode protecting a room
- Video conferencing
- Recording and editing meetings
- Managing participants
- Sharing your screen
- Creating break-out rooms
- Working with the Chat pod
- Polling your audience
- Creating courses and curriculum with Connect