From the course: Technology and Data Careers in Government
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Typical IT roles in government - Concepts Tutorial
From the course: Technology and Data Careers in Government
Typical IT roles in government
- Given the innovation needs, high demand, stability, and the meaningfulness of the work, a technology career in government can be exceptionally rewarding. It won't make you financially rich while you do it, but it can make your life rich. It can be just for a little while, you can hop between governments every few years, or it's possible to spend decades in one public agency. Many do. There are options. Quality talent with great skills will be in high demand in all forms of government for a long time to come. We've discussed how an IT environment in a local government can be similar to that in the private sector. For this reason, they're a lot of similarities in required roles. Let's start bottom up. One of the best entry points to an organization is the IT service desk. A more contemporary name for the traditional help desk. The IT service desk is the first tier of support for technology issues. It typically takes phone calls, and walk-up visits. In addition, IT service desk staff…
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