External technology needs

- Who are the customers of local government?…The answer isn't obvious.…There are a lot of people and organizations…who are dependent on the public sector.…In a city context, we can start with the people…who live within its geographic boundaries.…Then we expand to include workers…who commute into the city, and students who attend…local colleges and universities.…There are businesses and visitors.…There are regional players like the water authorities…and public transport services.…

There are other broader layers of regional…state and federal government who are all partners…and at times requesters of services and information.…It's a remarkable web of stakeholders…that may all have demands.…By extension, this means technology…will be used widely, and it means the IT department…at the city organization,…potentially working with its own partners,…will need to provide external services.…We've all likely dealt with government at some point.…

Whether it's getting a driver's license,…paying taxes, a parking or speeding ticket,…