In this project management tutorial Angela shares when interviewing should be used as a technique for gathering and eliciting requirements. She explains who to interview and for what purposes, also comparing interviewing with other techniques.
- There was a time in my career as a business analyst…when I thought I could be more productive…meeting with the entire project team…to elicit and build shared understanding of requirements.…I'm also an extrovert, so the group meetings…were more fun for me.…Then I realized that all the large group meetings…were not helping with the quality of my requirements.…Things were going unsaid…and I didn't have trust for my stakeholders.…They didn't really all agree with one another…as they seemed to in the meeting.…I made a switch to interviewing…as well as these big group meetings,…and it made a big difference in my results.…
Besides being the most common technique…for eliciting requirements, interviews help us…build powerful relationships with stakeholders.…Interviewing stakeholders in small groups…or one-on-one can help us understand…the problem or opportunity, build relationships,…and understand the potential solution…from each person's unique perspective.…There may be many different people to interview…on a project, depending on the situation and the context.…
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- Identify why choosing to use interviewing is a top choice for elicitation in business analysis.
- Recognize the purpose of the interview process.
- Explore the steps to planning questions prior to an interview.
- Examine an example of a successful interview.
- Discover the essentials to laying out expectations.
- Identify the fundamentals of asking probing questions.
- Recognize the ideal ways to end an interview.
- Break down how to analyze and review notes before following up on an elicitation interview.