In this project management tutorial Angela shares strategies for taking notes to capture information during interviews. She discusses when notes are needed and using frameworks to capture details.
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- There are two types of meeting notes…that seem to make me roll my eyes.…Meeting notes that are painfully detailed,…and meeting notes that are so short and vague,…I can't glean anything useful from them.…When doing requirements elicitation interviews,…notes from the interview can take many forms.…Meeting notes can be very wasteful…or can be very helpful and constructive.…Let's take a look at some tips and learnings…to make the most of your notes from interviews.…The first thing that helps us determine…the level of detail and type of notes to take…is the purpose of the interview.…
When the purpose of the interview…is to build a relationship and meet someone,…notes may not be warranted at all.…In this situation, notes may actually hinder the meeting…and get in the way of the goal.…In relationship-building meetings,…you want to be prepared in case…something comes up worthy of notes,…but you want to be careful not to open up your notepad…until that time arises.…Opening up your notepad and asking questions…to get acquainted sends the wrong message and signal…
Lynda.com is a PMI Registered Education Provider. This course qualifies for professional development units (PDUs). To view the activity and PDU details for this course, click here.
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- Choosing to use interviews
- Selecting the right person to interview
- Planning interview questions
- Building rapport in an interview
- Choosing probing questions
- Listening and taking notes
- Analyzing and reviewing notes before following up