In this project management tutorial Angela shares her perspective on what probing questions to use for the scenarios and why.
(music)…- For challenge three, you were asked to identify…deep, probing questions to get at the details…regarding the automation of some work…for the audit operations team.…When you asked the operations manager,…What teams or areas are dependent on your team?…the operations manager answered,…Well, there are many teams that are dependent on our work.…It depends on what exception occurred in the audit,…and what team has the skills and resources to handle it.…
Here are the probing questions that I came up with.…What are the most common exceptions,…and how often do they occur?…What rules are used to determine who…the exception goes to?…What steps are followed to communicate…and hand off the exception?…So, how did you do?…Did you come up with similar questions?…Remember that the answers will vary.…It's the essence and concepts and themes of the dialogue…that are the most important.…
What's important about this interaction…is not to get caught up in the technical design…of how things currently happen…or should happen in the future,…
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- Identify why choosing to use interviewing is a top choice for elicitation in business analysis.
- Recognize the purpose of the interview process.
- Explore the steps to planning questions prior to an interview.
- Examine an example of a successful interview.
- Discover the essentials to laying out expectations.
- Identify the fundamentals of asking probing questions.
- Recognize the ideal ways to end an interview.
- Break down how to analyze and review notes before following up on an elicitation interview.
Skill Level Beginner
Business Analysis Foundations: Fundamentals (2014)with Haydn Thomas2h 13m Intermediate
Project Management Foundations: Requirementswith Terri Wagner1h 35m Intermediate
Project Management Foundations: Stakeholderswith Terri Wagner1h 1m Intermediate
1. Introduction to Interviews
2. Preparing for an Interview
3. Conducting the Interview
4. Following Up on the Interview
Next steps1m 36s
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