In this project management tutorial Angela shares her perspective on what probing questions to use for the scenarios and why.
(music)…- For challenge three, you were asked to identify…deep, probing questions to get at the details…regarding the automation of some work…for the audit operations team.…When you asked the operations manager,…What teams or areas are dependent on your team?…the operations manager answered,…Well, there are many teams that are dependent on our work.…It depends on what exception occurred in the audit,…and what team has the skills and resources to handle it.…
Here are the probing questions that I came up with.…What are the most common exceptions,…and how often do they occur?…What rules are used to determine who…the exception goes to?…What steps are followed to communicate…and hand off the exception?…So, how did you do?…Did you come up with similar questions?…Remember that the answers will vary.…It's the essence and concepts and themes of the dialogue…that are the most important.…
What's important about this interaction…is not to get caught up in the technical design…of how things currently happen…or should happen in the future,…
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- Choosing to use interviews
- Selecting the right person to interview
- Planning interview questions
- Building rapport in an interview
- Choosing probing questions
- Listening and taking notes
- Analyzing and reviewing notes before following up
Skill Level Beginner
Project Management Foundations: Requirementswith Terri Wagner1h 35m Appropriate for all
Project Management Foundations: Stakeholderswith Terri Wagner1h 1m Appropriate for all
Project Management Foundations: Communicationwith Doug Rose1h 47m Appropriate for all
1. Introduction to Interviews
2. Preparing for an Interview
3. Conducting the Interview
4. Following Up on the Interview
Next steps1m 36s
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