In this project management tutorial Angela shares her perspective on what went wrong in the Challenge 2 vignette.
- Isn't this one an interesting scenario…and one that commonly happens?…In this scenario, I met with the operations manager…to understand what the pain points are…and the goals to the automation efforts.…It's so common that the interviewee jumps to the solution.…It's a tough place to be in a requirements interview.…So, what went wrong?…First, probing questions were not a focus in the dialogue.…The requirements analyst did not ask…any high-impact probing questions.…
Another thing that happened is this scenario…would likely result in a lot of missed requirements…that end up postponing the project…or creating a long list of defects and enhancements…after the go live.…One big issue is that the stakeholder…gives us the solution and design…and the requirements analyst did not stop…to bring back the dialogue to the needs.…They allowed the dialogue to continue…into the technical design…before understanding the needs in better detail.…
Another issue is that the requirements analyst…took an order taker mentality,…where this is assumed that the stakeholder…
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- Choosing to use interviews
- Selecting the right person to interview
- Planning interview questions
- Building rapport in an interview
- Choosing probing questions
- Listening and taking notes
- Analyzing and reviewing notes before following up
Skill Level Beginner
Project Management Foundations: Communicationwith Doug Rose1h 47m Appropriate for all
Project Management Foundations: Requirementswith Terri Wagner1h 35m Appropriate for all
Project Management Foundations: Stakeholderswith Terri Wagner1h 1m Appropriate for all
1. Introduction to Interviews
2. Preparing for an Interview
3. Conducting the Interview
4. Following Up on the Interview
Next steps1m 36s
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