Lynda.com is a PMI Registered Education Provider. This course qualifies for professional development units (PDUs). To view the activity and PDU details for this course, click here.
The PMI Registered Education Provider logo is a registered mark of the Project Management Institute, Inc.
- Identify why choosing to use interviewing is a top choice for elicitation in business analysis.
- Recognize the purpose of the interview process.
- Explore the steps to planning questions prior to an interview.
- Examine an example of a successful interview.
- Discover the essentials to laying out expectations.
- Identify the fundamentals of asking probing questions.
- Recognize the ideal ways to end an interview.
- Break down how to analyze and review notes before following up on an elicitation interview.
Skill Level Beginner
- Requirements Elicitation is about discovering the requirements and needs of stakeholders. Interviews with stakeholders help us uncover their needs and understand the project from their point of view. Interviews that are done well help stakeholders express their needs and learn more about the details, gaps, options and alternatives. Your stakeholders' ideas and thoughts about their requirements evolve over time and you play a key role in this evolution. Interviewing is a key technique that helps enable this transformation.
Hi, my name is Angela Wick, and welcome to Requirements Elicitation: Interviews. In this course, we will look at how interviews help us build stakeholder relationships, and elicit powerful information on project and solution context, as well as details to maximize the value the solution brings to the organization. I'll start by showing you how to effectively and strategically plan for interviewing a stakeholder. Then, you'll learn how to conduct and follow up with a meeting.
And along the way, I'll discuss key insights to relationship building, asking high impact and powerful probing questions, how to capture and organize information from the interviews, and the mindset you'll need to be successful. You'll even get to put this knowledge to work during the course with the Challenge Exercises I've created. So now, let's get started with Requirements Elicitation: Interviews.