Join Brenda Bailey-Hughes for an in-depth discussion in this video Practice and apply: Senders, part of Organization Communication.
- Let's experiment with these power categories.…In the exercise file called Practice Exercises…write down three or four recent times…when someone has influenced you…to take a certain action.…Now let's consider the possible reasons…for your willingness to be influenced.…Check mark all that apply.…Check legitimate if the sender has a certain title…or position that you responded to.…Reward if the sender could reward you.…
Coercive if you were worried…that the person would punish you…or make life difficult…if you failed to comply.…Expert if you were influenced…because the sender really knows her stuff.…Referent if there is just something about this person…that resonates with you…and earned your trust.…Now return to your communication action plan…and start identifying the best senders…for each of your receivers.…
Who are the most influential messengers…for your project.…
- Who is the receiver of the message?
- Who would be the best sender?
- What is the focus of the message?
- How will it be interpreted?
- Is feedback necessary?
- What is the best channel?
- What is the context for the message?
- Identify the seven communication questions one should ask before every communication event.
- Explore potential sources of miscommunication.
- Recall the differences between an audience-tailored message and a generic message.
- Identify the most opportune time to use a communication flow diagram.
- Explore the potential pitfalls of soliciting feedback.
Along the way, Brenda shows how these key questions apply to four real-world scenarios at organizations of different sizes, locations, and functions. By the end of the course, you'll have the skills you need to improve the internal and external communication strategies at your company.