Join Brenda Bailey-Hughes for an in-depth discussion in this video Practice and apply: Feedback, part of Organization Communication.
- When adding feedback to your communication plan,…remember two important concepts:…first, ask only for feedback that you can use,…and two, use open-ended questions…when asking for feedback.…To demonstrate these two ideas,…I'd like to introduce you to Scott.…Scott is an elementary teacher at a public school.…His principal asked him to chair…the Redistricting Committee.…As population shifts in a district,…some schools become too crowded,…while others sit half empty.…
The task of the committee is to make…recommendations on how to rebalance.…Where your child goes to school…is an emotionally-charged issue.…We don't want Scott and his committee…to end up facing an angry mob of parents outraged…that their children have to move to different schools.…Yet the reality is, some children and teachers…will have to move schools.…How would you coach Scott to build feedack…into his communication process?…When should he seek feedback?…From whom?…What questions should he ask?…What questions should he not ask?…Scott's committee successfully applied our first…
- Who is the receiver of the message?
- Who would be the best sender?
- What is the focus of the message?
- How will it be interpreted?
- Is feedback necessary?
- What is the best channel?
- What is the context for the message?
- Identify the seven communication questions one should ask before every communication event.
- Explore potential sources of miscommunication.
- Recall the differences between an audience-tailored message and a generic message.
- Identify the most opportune time to use a communication flow diagram.
- Explore the potential pitfalls of soliciting feedback.
Along the way, Brenda shows how these key questions apply to four real-world scenarios at organizations of different sizes, locations, and functions. By the end of the course, you'll have the skills you need to improve the internal and external communication strategies at your company.