Join Brenda Bailey-Hughes for an in-depth discussion in this video Practice and apply: Channel, part of Organization Communication.
- A communication flow diagram…is a useful tool to help you analyze if…the right people are getting the right messages.…A flow diagram charts the intended path of a message,…and the actual path of a message.…Think of a recent message in your organization…that was intended for a broad audience.…Chart the intended path.…Then chart what actually happened…to the best of your knowledge.…
I use this tool when I consult with organizations.…After I map out intended and actual charts…for several communication efforts,…leaders quickly grasp where their bottlenecks,…overloads, dead zones,…and one-way communications spots are.…And they begin making important changes.…A few pieces of paper,…a couple of colored pencils and a little time,…and you can be your own communication consultant.…Take some time and try it now.…
With the insights from your diagrams in mind,…return to your communication action plan…and complete the sixth column with a channel choice…that is based on the need for richness,…permanence,…speed,…cost,…and best effect.…
- Who is the receiver of the message?
- Who would be the best sender?
- What is the focus of the message?
- How will it be interpreted?
- Is feedback necessary?
- What is the best channel?
- What is the context for the message?
Along the way, Brenda shows how these key questions apply to four real-world scenarios at organizations of different sizes, locations, and functions. By the end of the course, you'll have the skills you need to improve the internal and external communication strategies at your company.
Skill Level Advanced
Leading Productive Meetings (2011)with Dave Crenshaw1h 22m Appropriate for all
1. The Purpose
2. The People
3. The Message
4. The Channel
5. The Context
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