In this project management tutorial Angela shares tips on how to lay out expectations for the requirements elicitation with the person being interviewed, in order to set the stage and maximize participation and engagement.
- I'm sure you can relate to being on your way to a meeting…with no idea what the meeting is about.…When this happens, you may wonder why…you got the meeting invite, or you might be thinking…it could be a waste of your time.…You're too busy with other things!…It can be frustrating to be in this situation.…When starting off an interview, once you build rapport,…it's important to set expectations with the interviewee…about what the meeting is about,…and address any lingering concerns or questions…that may prevent a successful dialogue.…
Setting expectations early is critical…in a productive dialogue.…I like to start off my interviews…sharing with the interviewee my goal…and purpose of the interview,…and then ask if they have any questions…or concerns before jumping in.…It is not always comfortable to do so,…but it always amazes me when the interviewee…has a question or concern and it's usually…something interesting and typically changes…how I interact moving forward for the rest of the interview.…Some interviewees simply say something like,…
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- Identify why choosing to use interviewing is a top choice for elicitation in business analysis.
- Recognize the purpose of the interview process.
- Explore the steps to planning questions prior to an interview.
- Examine an example of a successful interview.
- Discover the essentials to laying out expectations.
- Identify the fundamentals of asking probing questions.
- Recognize the ideal ways to end an interview.
- Break down how to analyze and review notes before following up on an elicitation interview.