In this project management tutorial Angela shares tips on how to lay out expectations for the requirements elicitation with the person being interviewed, in order to set the stage and maximize participation and engagement.
- I'm sure you can relate to being on your way to a meeting…with no idea what the meeting is about.…When this happens, you may wonder why…you got the meeting invite, or you might be thinking…it could be a waste of your time.…You're too busy with other things!…It can be frustrating to be in this situation.…When starting off an interview, once you build rapport,…it's important to set expectations with the interviewee…about what the meeting is about,…and address any lingering concerns or questions…that may prevent a successful dialogue.…
Setting expectations early is critical…in a productive dialogue.…I like to start off my interviews…sharing with the interviewee my goal…and purpose of the interview,…and then ask if they have any questions…or concerns before jumping in.…It is not always comfortable to do so,…but it always amazes me when the interviewee…has a question or concern and it's usually…something interesting and typically changes…how I interact moving forward for the rest of the interview.…Some interviewees simply say something like,…
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- Choosing to use interviews
- Selecting the right person to interview
- Planning interview questions
- Building rapport in an interview
- Choosing probing questions
- Listening and taking notes
- Analyzing and reviewing notes before following up
Skill Level Beginner
Project Management Foundations: Requirementswith Terri Wagner1h 35m Appropriate for all
Project Management Foundations: Stakeholderswith Terri Wagner1h 1m Appropriate for all
Project Management Foundations: Communicationwith Doug Rose1h 47m Appropriate for all
1. Introduction to Interviews
2. Preparing for an Interview
3. Conducting the Interview
4. Following Up on the Interview
Next steps1m 36s
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