In this project management tutorial Angela shares what active listening looks like in requirements gathering interviews and offers tips for cultivating active listening with stakeholders.
- You have probably heard about active listening before,…and how it's about paraphrasing what you hear…in your own words.…But what does this mean to requirement solicitation…and interviews with stakeholders?…When eliciting requirements, it is largely about restating…stated requirements into actual requirements…where active listening really has its power.…A stated requirement is what the stakeholder says they want…An actual requirement is what the stakeholder actually needs…It's not always easy to get from one to the other.…
I would like to share some examples and thoughts…to help evolve your active listening skills…in the context of requirement solicitation.…Just like other areas of life and relationships,…it's important to actively listen…by not just hearing the words,…but by listening for the underlying intent,…the feelings, and the needs of the other person.…In requirements, these underlying intents and needs…do not often get spoken as words we hear,…but need to be drawn out of the other…with deep listening skills and probing questions.…
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- Choosing to use interviews
- Selecting the right person to interview
- Planning interview questions
- Building rapport in an interview
- Choosing probing questions
- Listening and taking notes
- Analyzing and reviewing notes before following up
Skill Level Beginner
Project Management Foundations: Requirementswith Terri Wagner1h 35m Appropriate for all
Project Management Foundations: Stakeholderswith Terri Wagner1h 1m Appropriate for all
Project Management Foundations: Communicationwith Doug Rose1h 47m Appropriate for all
1. Introduction to Interviews
2. Preparing for an Interview
3. Conducting the Interview
4. Following Up on the Interview
Next steps1m 36s
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