In this video, you'll learn how to handle negative interactions with your audience. Applying a five-step process will help you to manage your tone, guide the direction of your discussion, and keep your audience on track, feeling positive and mutually satisfied.
- Now that you've moved through the two step process,…which is, number one, knowing your audience…and why they're listening to you,…and two, figuring out their concerns,…then you may have already uncovered potential issues…that could surface.…If and when they do, the goal is to not allow one,…two, or even a few participants to disrupt the flow…and value of your presentation and quite possibly…frustrate the rest of your audience members as well.…You have to be ready to neutralize the negative.…
Here are five proven steps that you can apply…in different meeting situations.…Let's start at the top.…Step number one.…Introduce any potential issues yourself…in the context of your presentation.…Because you've studied your audience in advance,…you already know what may be sensitive topics.…You can present these critical issues in a way…that diffuses the situation rather…than causes greater commotion.…As a result, when you willingly…address these sensitive topics by weaving them…into the overall presentation, you'll be consciously…
Lynda.com is a PMI Registered Education Provider. This course qualifies for professional development units (PDUs). To view the activity and PDU details for this course, click here.
The PMI Registered Education Provider logo is a registered mark of the Project Management Institute, Inc.
- Recall the two-step process for understanding your audience.
- List the five steps to neutralize the negative.
- Summarize the characteristics of the five types of people in an audience.
- Recognize the importance of keeping your composure.
- Determine the most appropriate action to take if you are unable to answer all the questions at the end of your presentation.