In this video, you'll learn to address tough questions, whether they're mean spirited or come from a place of genuine concern. The tips presented help you to understand the root of the question, stick with the facts, be a neutral party, and learn not to "dodge" any questions.
- Whether you're a speaker at a large industry event,…or you're conducting a workplace presentation…with your department,…you have to be ready for the tough questions.…It's important to keep in mind…that not every tough question is mean spirited,…but rather may come from a place of passion…and genuine concern.…If this is the case,…then you have to show understanding and compassion,…realizing the question is not related to you personally.…Rather, someone in your audience may be struggling…to understand the nature of your discussion,…or the materials you're presenting.…
Here are six tips to handling the tough questions,…those that are not mean spirited or meant to undermine…your expertise or to heckle you.…Number one, before you even start your presentation,…be sure to establish guidelines…on how you'll answer the questions.…If you set the protocol early…and it's your presentation rules,…then they'll be less interruptions,…and maybe you'll even answer some audience questions…before you get to the official Q and A.…
- Recall the two-step process for understanding your audience.
- List the five steps to neutralize the negative.
- Summarize the characteristics of the five types of people in an audience.
- Recognize the importance of keeping your composure.
- Determine the most appropriate action to take if you are unable to answer all the questions at the end of your presentation.