Where you measure, you also reveal. The changes you put in place can create visible improvement in your business and reveal opportunities for new changes. In this video, Bob McGannon explores items that an evaluation of your changes can reveal including; bottleneck shifts, revealed weaknesses and new found energy for further changes.
- If what you get is what you measure, then there's an additional truth in, where you measure, you also reveal. The changes you put in place when paired with sound ways to measure effectiveness can not only create improvement in your business, but also reveal opportunities for new changes. Here's what a good evaluation of your implemented changes can reveal to your staff members. First are bottleneck shifts. If you're working on a production line or in a supply chain environment, streamlining one part of your business can create a slowdown in another.
For instance, if you improve the manufacturing of a part, producing 10 per hour instead of five, you could put pressure on the downstream packing and shipping area of your facility. Your staff members will probably see bottleneck shifts clearly and quickly, so be prepared to evaluate these bottleneck shifts, and plan for additional changes. Next is the adage, from little things big things grow. When you implement your changes, your employees start managing their business differently.
Sometimes a small change in an area can inspire other more substantial and viable ideas. You've likely seen this in action when someone makes a short, "Hey, what about," type of comment, and a whole bunch of ideas surface. After a change implementation, it's a good idea to review your measurements across the whole business, then listen to your employees' ideas as they surface. There could be gold in those ideas. Third, is weaknesses can also be revealed when you evaluate your changes.
I once worked in a change project where the organization implemented new processes to improve tracking machine parts from multiple facilities. The improvements worked quite well. Misplaced or lost parts dropped dramatically, however a weakness was revealed. It turns out there were numerous opportunities for broken parts to be sent back for replacement under warranty. Instead, they were being scrapped. This revealed weakness, when addressed, saved the business hundreds of thousands of dollars.
Your team's revelations may not save that much, but don't be surprised when new opportunities arise from your staff members. Last is new-found energy. Successful changes can inspire your team to look for more improvements. It turns out sometimes, business as usual doesn't look so promising anymore, and everyone wants to get into the game of changing and improving. While it's great to harness this energy, your stakeholders can get ahead of themselves a bit.
Make sure any new ideas are appropriately thought through, and a sound business case is in place for further changes. Oh, and one last tip. Try to stop a reckless abandon approach to making more changes. You'd be surprised how often this happens. A change is successful, and in their excitement people forget how much work you and your team put in to ensure a positive change. Help your management team be diligent when assessing, prioritizing, and planning new changes, just as you did with the changes that inspired this excitement.
So, successful changes can lead to new changes, reveal improvement elsewhere, and inspire improvements in other areas of your business. Not a bad recipe for security as a change manager, huh?
- Understanding the levels of change management
- Working through the five phases of change management
- Creating a change plan
- Communicating change
- Implementing change
- Managing risk
- Reinforcing change
- Evaluating the change
- Guiding individuals through change