Join Brenda Bailey-Hughes for an in-depth discussion in this video Communication assessment, part of Organization Communication.
- Think of a message that was supposed…to be communicated widely within your organization.…It could be anything, a new phone system being installed,…or a new process for requesting travel reimbursements.…Maybe people were told to cut back…on their copy machine use.…Or an important goal was met last month,…and the leadership wanted to celebrate the victory.…Select a situation that seems fairly typical…of the communication in your workplace.…Now in the Exercise File titled Practice Exercises,…assess your company on its communication effectiveness.…
First, who were the receivers,…or the people who heard the news?…Did the right people get the message in your situation?…One of the leading communication problems is assuming…that everyone who needs to get a message…actually got that message.…When we take the time to identify each party…who should receive a message,…we'll avoid this common problem.…Next, who was the sender of the message?…Was the sender the best person for the job?…Why, or why not?…Third, what was the intended message?…
- Who is the receiver of the message?
- Who would be the best sender?
- What is the focus of the message?
- How will it be interpreted?
- Is feedback necessary?
- What is the best channel?
- What is the context for the message?
- Identify the seven communication questions one should ask before every communication event.
- Explore potential sources of miscommunication.
- Recall the differences between an audience-tailored message and a generic message.
- Identify the most opportune time to use a communication flow diagram.
- Explore the potential pitfalls of soliciting feedback.
Along the way, Brenda shows how these key questions apply to four real-world scenarios at organizations of different sizes, locations, and functions. By the end of the course, you'll have the skills you need to improve the internal and external communication strategies at your company.