In this project management tutorial Angela presents a challenge to students to select probing questions given the situation presented.
(bright music) - So, I know you might really want to ask detailled questions, or simply just ask the stakeholder, "What are your requirements?" Fair warning: this is the easy way out, and will not get you the results you and the team are looking for. Getting the context and big picture is important to ensuring we get the right details with the correct focus. This next challenge sets up the context so you can effectively choose which detailed questions to ask.
The detailed questions you ask will probe deep, and get your stakeholders thinking about their true needs, not just what they think they want. That's what this challenge is all about. For the scenario, I will present a situation and the context at a high level. Your task is to select the questions to get the details, the ones that probe deeper. Here is the scenario. You've been asked to work on a new project for the audit operations team.
This team would like to automate some of their work and need your help in identifying what the automations and some possible solutions are. You've already met the operations manager, and you've understood the pain points from them and the goals of the automation efforts. When you asked, "What teams or areas are dependent on your team?", the operations manager answered, "Well, there are many teams that are dependent on our work. It depends on what exception occurred in the audit, and what team has the skills and resources to handle it." So your next task is to figure out what probing questions would you ask next?
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- Choosing to use interviews
- Selecting the right person to interview
- Planning interview questions
- Building rapport in an interview
- Choosing probing questions
- Listening and taking notes
- Analyzing and reviewing notes before following up