In this project management tutorial Angela presents a challenge to students to select probing questions given the situation presented.
(bright music)…- So, I know you might really want to ask…detailled questions, or simply just ask…the stakeholder, "What are your requirements?"…Fair warning: this is the easy way out,…and will not get you the results you and the team…are looking for.…Getting the context and big picture is important…to ensuring we get the right details…with the correct focus.…This next challenge sets up the context…so you can effectively choose…which detailed questions to ask.…
The detailed questions you ask will probe deep,…and get your stakeholders thinking about…their true needs, not just what they think they want.…That's what this challenge is all about.…For the scenario, I will present a situation…and the context at a high level.…Your task is to select the questions…to get the details, the ones that probe deeper.…Here is the scenario.…You've been asked to work on a new project…for the audit operations team.…
This team would like to automate some of their work…and need your help in identifying what the automations…and some possible solutions are.…
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- Choosing to use interviews
- Selecting the right person to interview
- Planning interview questions
- Building rapport in an interview
- Choosing probing questions
- Listening and taking notes
- Analyzing and reviewing notes before following up
Skill Level Beginner
1. Introduction to Interviews
2. Preparing for an Interview
3. Conducting the Interview
4. Following Up on the Interview
Next steps1m 36s
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