In this project management tutorial Angela presents a challenge to students to select probing questions given the situation presented.
(bright music)…- So, I know you might really want to ask…detailled questions, or simply just ask…the stakeholder, "What are your requirements?"…Fair warning: this is the easy way out,…and will not get you the results you and the team…are looking for.…Getting the context and big picture is important…to ensuring we get the right details…with the correct focus.…This next challenge sets up the context…so you can effectively choose…which detailed questions to ask.…
The detailed questions you ask will probe deep,…and get your stakeholders thinking about…their true needs, not just what they think they want.…That's what this challenge is all about.…For the scenario, I will present a situation…and the context at a high level.…Your task is to select the questions…to get the details, the ones that probe deeper.…Here is the scenario.…You've been asked to work on a new project…for the audit operations team.…
This team would like to automate some of their work…and need your help in identifying what the automations…and some possible solutions are.…
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- Identify why choosing to use interviewing is a top choice for elicitation in business analysis.
- Recognize the purpose of the interview process.
- Explore the steps to planning questions prior to an interview.
- Examine an example of a successful interview.
- Discover the essentials to laying out expectations.
- Identify the fundamentals of asking probing questions.
- Recognize the ideal ways to end an interview.
- Break down how to analyze and review notes before following up on an elicitation interview.
Skill Level Beginner
Business Analysis Foundations: Fundamentals (2014)with Haydn Thomas2h 13m Intermediate
Project Management Foundations: Requirementswith Terri Wagner1h 35m Intermediate
Project Management Foundations: Stakeholderswith Terri Wagner1h 1m Intermediate
1. Introduction to Interviews
2. Preparing for an Interview
3. Conducting the Interview
4. Following Up on the Interview
Next steps1m 36s
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