In this project management tutorial Angela shares a challenge with students to identify what went wrong in the previous interview vignette.
- In this challenge, you'll need to identify…what went wrong in the interview.…We're using the scenario from the last challenge…with the audit operations team automation…and taking the interviews a step further.…I'm playing the role of the requirements analyst…in this scenario, and I'm meeting with…the operations manager to understand what…the pain points are and the goals…of the automation efforts.…Here is the scenario:…the requirements analyst has been asked to work…on a new project for the audit operations team.…
This team would like to automate some of their work…and needs your help in identifying…what should be automated…and what some possible solutions are.…Let's join the conversation.…- So, what teams and areas…are dependent on your team?…- There are many teams that are depending on our work.…It depends on what exceptions occur in the audit…and what teams have the skills…and the resources to handle it.…- Okay, alright, so those exceptions,…they kind of sound complex.…- Mhm.…- What would you like the project to do to help with that?…
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- Choosing to use interviews
- Selecting the right person to interview
- Planning interview questions
- Building rapport in an interview
- Choosing probing questions
- Listening and taking notes
- Analyzing and reviewing notes before following up
Skill Level Beginner
1. Introduction to Interviews
2. Preparing for an Interview
3. Conducting the Interview
4. Following Up on the Interview
Next steps1m 36s
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