In this project management tutorial Angela shares a challenge with students to identify what went wrong in the previous interview vignette.
- In this challenge, you'll need to identify what went wrong in the interview. We're using the scenario from the last challenge with the audit operations team automation and taking the interviews a step further. I'm playing the role of the requirements analyst in this scenario, and I'm meeting with the operations manager to understand what the pain points are and the goals of the automation efforts. Here is the scenario: the requirements analyst has been asked to work on a new project for the audit operations team.
This team would like to automate some of their work and needs your help in identifying what should be automated and what some possible solutions are. Let's join the conversation. - So, what teams and areas are dependent on your team? - There are many teams that are depending on our work. It depends on what exceptions occur in the audit and what teams have the skills and the resources to handle it. - Okay, alright, so those exceptions, they kind of sound complex. - Mhm. - What would you like the project to do to help with that? - Well, I would like a screen to help us enter the exceptions and determine where everything is going in the log and why.
- Okay, so, would this be a screen you're imagining off the current screen that you currently use? - Yes. - Okay, okay, and then the users would enter the exception and when it occurred, why it occurred, and then the system automatically generates an e-mail and sends it to the right team? - Yes, yes. - Okay, alright, so I think next, we just need to work on what the screen would look like. - Oh, no, my team has already thought of one already, - Oh! and so I think this is it. Yea, this is it. - Oh, okay, so your team worked on what the screen might look like.
You're way ahead of me. - Yes. - Okay, so I see. Okay and then, okay, well, if I could take a copy of this and I can write up the requirements, we can go from there. - Awesome, sounds great! - Okay, great, so you've got all the details done. I think we're in good shape. - Yes, well, let's sign off on this and we will get everything together and get this done ASAP. - We'll work on it. - Thanks! - Thanks. - [Voiceover] Now, take a moment to think about what went wrong with this interview and how it can be improved.
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- Choosing to use interviews
- Selecting the right person to interview
- Planning interview questions
- Building rapport in an interview
- Choosing probing questions
- Listening and taking notes
- Analyzing and reviewing notes before following up