In this project management tutorial Angela shares tips on building rapport with the person being interviewed for the requirements elicitation, why rapport is important, and the different types and examples of rapport.
- I want to run two scenarios by you.…One, you walk into a job interview…and feel intimidated and full of anxiety,…or two, you walk into a job interview…and feel at ease, like you're talking to a new friend.…Is this just luck and chemistry?…Or is there skill and strategy involved?…What techniques does an interviewer use…to make you feel at ease?…It's the great feeling of mutual engagement and interest…that creates a great connection…and can take a conversation and relationship to new levels.…
But it's not all magic and chemistry.…You can take intentional steps…to create this type of connection.…Connecting and building rapport on one or many levels…will give you a leg-up on this chemistry…and help you establish a trusting relationship.…I want to provide some insight…into what skills and techniques can greatly increase…the likelihood of great connection and rapport…when interviewing to elicit requirements.…Researching the person…can give us clues to building rapport.…
Understanding just a few things…about their professional and personal background,…
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- Identify why choosing to use interviewing is a top choice for elicitation in business analysis.
- Recognize the purpose of the interview process.
- Explore the steps to planning questions prior to an interview.
- Examine an example of a successful interview.
- Discover the essentials to laying out expectations.
- Identify the fundamentals of asking probing questions.
- Recognize the ideal ways to end an interview.
- Break down how to analyze and review notes before following up on an elicitation interview.